Privacy Policy

Certified Plumbing Pros (“we,” “us,” or “our”) — certifiedplumbingpros.com
Last updated: 01/01/2026

This Privacy Policy explains how Certified Plumbing Pros collects, uses, discloses, and protects information when you visit our website,

1) Information We Collect

Information you provide

• Contact details (such as name, email address, phone number, and address/service location) when you fill out forms, request an estimate, or call/text us.
• Service details you share (problem description, photos you upload, preferred appointment times).
• Communications (messages, emails, call recordings where permitted by law, and notes from service interactions).

Information collected automatically

• Device and usage data (IP address, browser type, pages viewed, time spent, referring/exit pages, approximate location from IP).
• Cookies and similar technologies (see the “Cookies & Analytics” section).

Information from third parties

• Advertising/analytics providers (e.g., aggregated performance data).
• Call tracking or scheduling providers if we use them to route calls, schedule appointments, or measure marketing performance.

2) How We Use Information

• Provide and manage plumbing services (quotes, scheduling, dispatching, and customer support).
• Respond to requests, inquiries, and feedback.
• Send service-related messages (confirmations, reminders, updates).
• Improve our website, services, and customer experience.
• Prevent fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our terms.
• Marketing and advertising (where permitted), including measuring ad performance.

3) Cookies & Analytics

We may use cookies, pixels, and similar technologies to operate our site, remember preferences, and understand how visitors use our site.
These tools may collect information such as IP address, device identifiers, and browsing activity.

• Essential cookies: needed for basic site functionality.
• Analytics cookies: help us understand site usage and improve performance.
• Advertising cookies: help measure and improve marketing campaigns.

You can control cookies through your browser settings. Some features may not work properly if you disable cookies.

4) How We Share Information

We do not sell your personal information in the traditional sense. We may share information in the following situations:

• Service providers who help us operate (hosting, analytics, scheduling, payment processing, customer communications, call tracking).
• Legal and safety when required by law, subpoena, court order, or to protect rights and safety.
• Business transfers in connection with a merger, acquisition, financing, or sale of all or part of our business.

5) Communications (Calls, Texts, and Email)

If you provide your phone number, we may contact you by call or text regarding your request, appointments, and service updates.
Message and data rates may apply depending on your carrier.

• You can opt out of marketing texts by replying STOP (if applicable).
• Service/transactional messages related to an active request may still be sent as permitted by law.

6) Data Retention

We keep personal information only as long as reasonably necessary to provide services, maintain records, comply with legal obligations,
resolve disputes, and enforce agreements. Retention periods vary based on the type of data and legal requirements.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage
is 100% secure, so we cannot guarantee absolute security.

8) Your Choices & Rights

Depending on where you live, you may have rights to:

• Request access to personal information we hold about you.
• Request correction or deletion of your personal information.
• Opt out of certain marketing communications.
• Limit or object to certain processing (where applicable by law).

To make a request, contact us using the information below. We may need to verify your identity before completing certain requests.

9) Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child provided us personal information, contact us and we will take appropriate steps.

10) External Links

Our website may link to third-party sites. We are not responsible for the privacy practices of those websites.
Please review their policies.

11) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.

12) Contact Us